As a Receptionist, you will be the initial point of contact for anybody who comes into touch with our organization. The responsibilities of our Receptionist include providing administrative assistance to all levels of the company. You will be in charge of greeting visitors and others that come into the firm. Receptionist required in an exclusive Gentlemen’s club in Sydney.
You Should Have a Charming Demeanor in Order to Be Effective as a Receptionist
Since this is also a customer service position. Along with this, you should be able to deal with situations in a fast and efficient way while simplifying office processes. This profession necessitates the ability to multitask and handle stress well. Working in shifts may be required for this position, so being adaptable is a plus.
Receptionists are those who work inside an organization to ensure that everything runs smoothly. Customers or prospective customers are greeted, phone calls are answered, and errands are conducted while keeping a professional demeanor throughout all encounters with customers or potential customers.
They also keep appointments calendars up to date, organize mail, create copies, and handle travel reservations, among other things. In certain circumstances, they may even contribute to security by keeping track of who is coming and going.
What Qualities Do a Good Receptionist Possess?
In addition to being well-organized and communicating well, a good Receptionist has outstanding time management abilities. Additionally, since they are often the first point of contact for consumers and clients, they must have outstanding customer service skills, be a problem-solver, and be able to calmly help dissatisfied customers.
Who Does a Receptionist Interact With on a Daily Basis?
Throughout the day, receptionists communicate with clients, customers, delivery personnel, and other members of the public service community. In most cases, they are directly responsible to an Office Manager.
Responsibilities
- As soon as a visitor arrives at the workplace, greet and welcome them to the company.
- Visitors should be directed to the proper person and office.
- Incoming phone calls are answered, screened, and forwarded.
- Ensure that the reception space is clean and well-presented, and that the required stationery and materials are available (e.g. pens, forms and brochures).
- Make sure to provide basic and correct information both in person and over the phone or email.
- Daily mail and deliveries are received, sorted, and distributed.
- Maintain office security by following safety protocols and restricting entrance to the building via the reception desk (monitor logbook, issue visitor badges).
- Order goods for the front desk and keep track of what is in stock.
- Calendars should be updated, and meetings should be scheduled.
- Make arrangements for travel and hotels, as well as vouchers.
- Maintain accurate records of all office expenditures and charges.
- Other clerical receptionist responsibilities include filing, photocopying, transcribing, and faxing, among others.
Requirements
- Evidence of previous work experience as a Receptionist, Front Desk Representative, or a related function
- Proficiency with the Microsoft Office Suite is essential.
- Practical knowledge and expertise with office equipment (e.g. fax machines and printers).
- Professional demeanor and look are required.
- Communication abilities that are both written and verbal are excellent.
- When problems develop, the ability to be inventive and proactive is required.
- Outstanding organizational abilities.
- Multitasking and time-management abilities, as well as the capacity to prioritize work, are essential for success.
- Attitude toward providing excellent customer service.
- A high school diploma is required, with further certification in Office Management an asset.
Common Etiquette
A receptionist’s major responsibility is to greet guests and direct them to the right areas of the building; thus, you are a very crucial cog in the machine, since not everyone is capable of doing the job as efficiently as you are. Common etiquette dictates that you welcome every visitor and member of staff with a grin on your face. Letting them know that you are accessible and that they can depend on you to alleviate their concerns.
Maintain Your Composure
The likelihood is that you may encounter hostile or furious visitors; thus, it is critical that you remain safe in such situations, since retaliating in anger would only get you into more difficulty. You must be well-versed in dealing with these scenarios if you do not want other visitors to see that you are acting in an unethical way on their behalf.
The Demeanor of a Receptionist May Also Reveal a Great Deal About Them
If a visitor notices you slouched on the desk, it gives the sense that you don’t want to be there, which is not a good first impression to make. Keep in mind that you are the company’s representative, therefore you must come out as resourceful and dependable at all times.
Maintain Consistency in Your Telephone Etiquette
Receptionists spend a significant amount of their time dealing with phone calls that come into the office environment. Generally speaking, they are general inquiries, requests from guests, or even nuisance calls from folks who have nothing better to do with their time. Proper politeness in person is equally as important as proper manners over the phone.
Conserve Your Discretion
No matter how careful they are, receptionists sometimes find themselves in circumstances they do not want to be in, such as learning sensitive information about a client or an employee without intending to do so. Consider if it is appropriate to discuss such knowledge at work or at home, or whether it would be preferable to keep such information to oneself in the first place. Receptionist required in an exclusive Gentlemen’s club in Sydney.
